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Time Warner Cable NYC Support Ticket - New York, New York - Internet Modem Lease Fee

Time Warner Cable NYC Support Ticket - New York, New York

Internet Modem Lease Fee - Internet Modem Lease

Created By: msbmol's Picture msbmol Last Reply: msbmol's Picture msbmol
Priority Level: [Medium] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: Internet Modem Lease

I have been a long time subscriber of TWC of their bundled services (TV+cable+internet) and recently got a surprising assessment of the Internet Modem Lease Fee .

I believe this is not fair and this is not right that your company would slap us with this fee after using the old modem for more than 5 years now. I have entered into the contract of the bundled services with the modem unit free. Why charge me now of using it after 5 years. Please do review your policy. If you do want to improve and provide a good quality service to your long time customers, this is one big area that you definitely can improve. Dont shoot us your old loyal subscribers with fees for using a unit that we entered in the beginning of the contract as free and unit has been used for 5 years now.

At least offer as an option to buy this old unit at its used value. Then you could truly say that you aim to provide us with a good service.

Thank you.


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